Hello! How can we help you?
In this section, you can find answers to your questions.
If you can't find the answers to your questions here, you can always contact us using the channels
provided in the "Contact" section of the Site.
How to choose the correct size?
To find the correct size and get more information about the wearability of our items, please visit
the "Size Guide" section at the bottom of the Site's page.
I need to make a gift. How can I do it?
When selecting products from our catalog that you want to gift, you will have the option to
personalize your gift with a simple gift card or by purchasing a gift box. In the notes field, you can
let us know if you want to include a personal message with the order.
How can I receive updates on promotions, discounts, and new arrivals?
By subscribing to our Newsletter, you'll have the opportunity to stay updated on our news,
discounts, new arrivals, etc. You can fill out the form available on the homepage of the Site.
What can I do if an item is sold out?
If the product you're interested in is marked as "sold-out," we suggest sending us an email at
info@nonnacristina.com. We will promptly inform you by email if the product becomes available
again.
Is it necessary to create an account?
To complete an order, please note that it is not mandatory to have an account.
You can choose between two options:
- Create an account if you don't already have one.
- Place an order as a guest without creating an account.
How can I create my account?
To create your personal account, simply click on the dedicated icon at the top right of the
homepage, click on "Register," and enter the required information. Having an account allows you
to save your shipping details, view your order history, and maintain a wishlist of favorite items.
What should I do if I forget my password?
If you forget your account password, use the "Forgot your password?" function. This way, the
system will send an automatic email with a link to the registered email address. By clicking on this
link, you'll be able to create a new access password. If you encounter any difficulties or have any
questions, don't hesitate to contact us at info@nonnacristina.com.
How do I delete my account?
If you wish to delete your account, you can send the request by writing to info@nonnacristina.com.
When will my order be shipped?
Your order will be prepared by our warehouse within 2-3 business days and handed over to the
courier. Please note that external factors such as postal or courier delays, logistical issues, adverse
weather conditions, or the inability to access the specified address may affect the delivery time.
Once the order has been placed, it will no longer be possible to modify the shipping address.
Where is my order, and how can I track it?
Once the order is shipped, you will receive a confirmation email containing a tracking number and
the courier's information, which you can use to track your package.
I want to return one or more products from my order; how can I do that?
You can return a product within 14 days from the delivery date. The goods must be returned
intact, complete with all their parts, and in their original packaging (including packaging materials
and any documentation, labels, tags, or seals, etc.). Your item should be kept or used only for the
time necessary to determine and verify its nature, characteristics, and size, and it must not show
signs of wear, tears, or stains.
You can request a return by writing to us at info@nonnacristina.com.
Once your package has been received and the quality checks are completed, the refund will be
processed. This process may take a few days, depending on the warehouse's workload.
Can I request a return for a size exchange?
At this time, size exchanges are not available. If the item is too large or too small, you can request
a return and refund. You can then decide whether to place a new order for the desired product in
the correct size or choose a different item.
Is the return free?
Please note that the return shipping costs are at your expense.
Can I exchange a product purchased online directly in the physical stores?
No, it is not possible to return or exchange a product purchased online in a physical store.
When will I receive my refund?
The refund will be issued to the same payment method used to make the purchase within 14 days
after your return has been received at our warehouse.
