Shipping Times and Costs
Product shipments are made through a courier selected by Nonna Cristina (generally using Mail Boxes), for which a tracking service is active.
Any shipping costs are indicated at checkout when finalizing the order.
Orders are processed from our warehouse within 2-3 business days from the date of receipt in our system.
During Sales periods, Black Friday, or holiday seasons, shipping may take longer.
We suggest that you always choose an address where someone can receive the package.
If you prefer to receive your order at an office or a concierge, please also provide the name of the contact person.
Please note that external factors such as postal or courier delays, logistical issues, adverse weather conditions,
or the inability to access the indicated address may affect the punctuality of the delivery.
We always recommend monitoring the shipment status with the tracking code that will be provided via email when the package is shipped;
you can check the order status at any time.
Please note that the delivery address cannot be changed once the order has been shipped.
Upon delivery of the products, the Customer is required to check:
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that the packaging is intact. If not, we advise you NOT to accept the goods and leave them with the courier.
If this happens, please notify us promptly so we can quickly arrange a new shipment of the purchased goods.
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In case of anomalies, it is recommended to sign the receipt document presented by the courier with the note "ACCEPTED WITH RESERVATION,"
making it easier to obtain refunds for damages caused during transport.
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If the goods received are damaged or incomplete, it is advisable to take photos of the package both inside and outside:
in case of a refund request, Nonna Cristina may request such material to understand and verify the actual issue.
Except as specified above, if the Customer refuses the delivery of the goods,
any delivery costs necessary to return the package to Nonna Cristina will be deducted from the refund due to the Customer.
What should I do if I have not received the package?
Our couriers do their best to ensure that you receive your order on time and in perfect condition.
Despite their care, we cannot rule out the possibility of exceptions.
If the tracking number indicates a problem with the delivery of your package related to the shipping address,
you can contact the courier directly for more information. If the courier requires our intervention (as the sender),
please get in touch with us by writing to info@nonnacristina.com.
Returns and Refunds
We hope you are satisfied with your purchase!
However, if you change your mind, you can request a return within 14 days from the date of receipt of the order without specifying the reason.
Please note that the shipping costs will be at your expense.
The products must be returned in the exact condition in which you received them, i.e., in perfect condition, unused, with all labels and tags still attached to the product.
Therefore, we invite you not to remove the tags; otherwise, the return will not be accepted.
The goods must be shipped to the following address:
Nonna Cristina di Carla Apreda
Corso Italia 188, 80067 Sorrento – Naples
Please note that it is not possible to return or exchange products purchased online at our stores.
To exercise the right of withdrawal on a purchased product, you need to contact us by writing to info@nonnacristina.com,
specifying the necessary details (order code, products to be returned, etc.).
All returned items will be inspected by Nonna Cristina's staff to verify compliance with the conditions and parameters listed in the return procedure.
Nonna Cristina also reserves the right to assess any additional charges that may be necessary to ensure the resale of the returned items.
These amounts will be determined after evaluating the condition of the returns and communicated to the Customer.
As soon as your return is delivered to our warehouse, Nonna Cristina will carry out the necessary checks.
If the outcome is positive, we will send you an email to confirm the return and the arrangement of the refund.
We invite you to return the goods in the same condition as you received them, warning you that, in the absence of these conditions,
we would be forced to deduct from the refund the amount corresponding to the loss of value of the goods due to your actions.
All items for sale on the Nonna Cristina website are delivered to the Customer with an authenticity tag attached to the garment.
The item should be tried on without removing the tag.
The refund will be made within 14 days from the receipt of the goods, using the same payment method used to confirm the order.
Please also note that the time required to receive the refund depends on your credit institution's internal procedures.
